Refund & Return Policy

Return Guidelines:

All products will arrive in working condition. Due to the nature of certain supplies and parts and their packaging, they may not be accepted for return. Some parts must be professionally installed by a factory-trained technician. Shipping charges are non-refundable, except in the event of a packing error.

There is absolutely no return of merchandise without prior authorization. All personal protective equipment (PPE) and COVID-19 protection items, i.e., masks, disposable masks, hand sanitizer, and wipes, are NON-RETURNABLE.

• Within 30 days
  
  •  Unopened/Not Defective/Not Damaged - The original product is unopened; the package and seal must not be broken. There is a restocking fee of 30%. You will be responsible for paying for your own shipping costs for returning the merchandise. Original shipping costs are non-refundable.
  •  If the return is due to an error caused by Mambo Trading, we will refund the original shipping charges, and there’s no restocking fee. We will provide a return shipping label.
  • Opened – Due to the nature of certain parts and supplies, we cannot accept opened items for return.
    
    
• After 30 days
  
  •  As a general rule, no merchandise can be exchanged or returned after 30 days from the invoice date. Please contact our customer service team at 1 (562) 663-9002 so we can review on a case-by-case basis.

Please allow up to 7 business days from shipment for your return to arrive at our warehouse. Delivery times vary based on the carrier. Your return will be processed within 5 to 7 business days (excluding Saturdays, Sundays, and holidays) after inspection of the returned goods.

If the return policy is not adhered to or if the product is damaged, we reserve the right to refuse the refund or deduct a charge based on the product(s) condition.

Return Merchandise Authorization (RMA) Process

On MamboTrading.com

1. Log in to your profile on our website.
2. Go to the ‘Order Status/History’ table.
3. Under the Customer Service menu on our website, click RMA.
4. Select New RMA along the row of the order for which you want to make a return.
5. The Create RMA page displays the details of the order.
6. In the Request Type dropdown menu, select if you want a refund or a replacement.
7. In the Items Ordered table, input how many of the ordered items you want to return or replace.
8. Type the reason why you want to return or replace.
9. Click Submit.
10. Allow 2 - 3 business days for us to review, and one of our customer service representatives will contact you by phone or email with the next step.
11. If you have not heard back from us within 4 business days after requesting the RMA, please reach out to us to confirm we received your request.
12. Your return must be completed within 7 days after receiving RMA approval.

Packaging Returns

The return must be appropriately packaged to protect against damage in transit. Placing the products in boxes that are too large can lead to extra shipping costs. Pack in the smallest possible box.

Please note that any damage caused by mishandling, improper installation, or product defacement will result in the return being denied, and the product will be returned to you.

The risk of loss for the product being returned shall be with the buyer at all times during the shipment to the returns warehouse, as well as any shipments from the returns center back to you, the original distributor, or manufacturer.

All returned products must be 100% complete, in re-saleable condition, and must include the following:

1. Original packaging (manufacturer's box, plastic bags, Styrofoam, etc.).
2. Original intact UPC barcode. Do not cut out the UPC code (for rebates). Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
3. Items received shall not have any writing on the original manufacturer's packaging or box. If there are any markings on the original manufacturer’s packaging, it will be refused and returned to you at your cost and without credit approval.
4. Valid Return Merchandise Authorization form (RMA).
5. The RMA number must not be written on the original manufacturer's packaging or box. Please include the RMA form in the shipping box or label pouch.
6. Free promotional merchandise from the manufacturer or from Mambo Trading.
7. The return must be complete with all accessories and documentation, including but not limited to antennas, batteries, bypass feeds, cleaner registrations, developers, drums, fixing units, fuser main charges, manuals, picker fingers, registration information, remote controls, rollers, software disks, transfer units, transformers, warranty cards, waste bottles, etc.

If any component of the returned product is missing, Mambo Trading may use its own discretion to reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

Return Shipping Labels

If Mambo Trading makes a shipping error, we will provide a return shipping label. Mambo Trading only processes return shipping labels online for merchandise up to 40 lbs. For large items more than 40 lbs, please contact our Customer Service at 1 (562) 663-9002.

If I order the wrong product, can I exchange it for the correct one?

• If you made a mistake by ordering the wrong merchandise, it can be exchanged for the correct items within 30 days of the delivery date, provided the merchandise is in the same condition it was received. It must be in the following condition:
  •  Must be in the original packaging, sealed, and never open
  •  Original UPC barcode still intact
  •  No writing or markings on the original box
  •  Original box must not be tampered with

Please contact our customer service team to get a return authorization number and shipping instructions. The buyer is responsible for paying the return shipping, except in the event of a packing error. Please consider using a trackable shipping service or purchasing shipping insurance.

Damaged Items by the Carrier or Fulfillment Mistakes

Check the package contents very carefully upon receipt and before discarding your box. Any damage or merchandise shortage must be reported to us within 48 hours of delivery.

Take a picture of the merchandise with the problem and the outer shipping box. We will remediate the situation immediately after the completion of the investigation.

Please DO NOT ship the damaged items back to us until instructed because we will need to file a damage claim with the carrier, and they typically want to inspect the original outer box and the damaged item.

Please contact our customer service team at 1 (562) 663-9002. We are open Monday - Friday 8:30 a.m.-5:00 p.m. (Pacific Standard Time). Please be sure to follow these instructions for us to be able to help you quickly and effectively.

Defective Items

Please refer to our warranty page. Requests to return defective items will be handled on a case-by-case basis as long as they are filed within 30 days of delivery. If the shipping carrier caused the damage or leakage, we will help you file a claim with the shipping carrier.

Please take pictures and videos of the damage, leakage, or printing error. This information is required to assess an item for defects or damage. Please keep all original packaging in case the item needs to be returned.

All defective items will be checked and tested. Testing times will vary from 5 days to 3 weeks, depending on the item. If the consumable OEM product proves to be defective within 30 days of delivery, we will handle returns and replacements of some defective products (except for any CD/DVD Media, circuit boards, computers, developers, digital products, downloadable software, drums, external drives, face masks, face shields, fusers, gloves, hand sanitizer, headsets, imaging units, maintenance kits, OPC belts, photoconductor drums, prepaid cards, storage products, surge protection, transfer units, vacuums, water dispensers, water filters, and parts) on behalf of the manufacturer.

The following conditions are not covered:

• Ink and Toner cartridge found to be less than 70% full on return
• Products ordered or supplied from another company
• Products damaged from abuse, freezing, improper installation, left under the sun or improper conditioning, misuse, neglect, overcharging, tampering
• Removal of any lot number, serial number markings or stickers, warranty number

Due to the sensitive nature of copiers, printers, and fax machines, Mambo Trading is not responsible for any other damages that may occur to parts or components other than the consumable item purchased from Mambo Trading, regardless of the reason for failure.

Refunds

After your package reaches our warehouse, it can take up to 5 to 7 business days (excluding Saturdays, Sundays, and holidays) to process your return. After your return is processed, we will issue your refund. Please keep in mind that it may take another 7 to 10 business days for the refund to show in your account, depending on your financial institution. If the original payment method is no longer available, Mambo Trading will mail a check to the billing address listed on your account.

Manufacturer Promotional Merchandise and Mambo Trading Promotions

• Manufacturers may offer free promotional merchandise with their products. To receive a full refund on a purchase that includes promotional merchandise, all items must be returned within 30 days of the delivery date. The cost of any promotional merchandise not returned will be deducted from the refund total.
• Any Mambo Trading promotions are not part of any purchase value and therefore do not have to be returned.

All Personal Protective Equipment (PPE) and COVID-19 Protection items

• Masks, disposable masks, hand sanitizer, and wipes are NON-REFUNDABLE.

Pre-Paid Cards and Gift Packaging

• Purchases for prepaid cards and gift packaging are not eligible for return.

Special and Custom Order Merchandise

• Special and custom order merchandise is not eligible for return.

Quantity Purchases

• If you purchase quantities of five (5) or more of any given merchandise on a single purchase order, please understand that an order of that size is generally non-refundable. All other conditions related to defects and replacements apply based on the above policies. Please contact our customer service team at 1 (562) 663-9002 so we can review on a case-by-case basis.